Privacy Policy

Last Updated: 11th October 2025

Introduction

Planetrees Estate ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when booking accommodation with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Personal Information

  • When you make a booking, contact us, or visit our website, we may collect the following personal information:

  • Name, email address, and phone number

  • Mailing address

  • Payment information (processed securely through third-party payment providers)

  • Booking details including dates, group size, and special requirements

  • Guest feedback and reviews

Non-Personal Information

  • We may also collect non-personal information such as:

  • Browser type and operating system

  • Pages visited and time spent on the site

  • IP address and referring website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and managing your booking and payment

  • Communicating with you about your reservation

  • Sending confirmation emails and booking updates

  • Responding to inquiries and customer service requests

  • Improving our website and services

  • Sending promotional emails (if you have opted in)

  • Complying with legal and regulatory obligations

  • Preventing fraudulent activity

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Your consent (for example, when you subscribe to our mailing list)

  • Performance of a contract (when you make a booking)

  • Compliance with legal obligations

  • Our legitimate business interests (such as improving our services and preventing fraud)

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Payment processors and financial institutions (for booking payments)

  • Service providers who assist in operating our website and providing our services

  • Regulatory authorities if required by law

  • Your emergency contact if you authorize us to do so

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain website features.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Booking details for the duration of your stay and for one year after

  • Payment information for accounting and tax purposes (as required by law)

  • Communication records as needed for customer service

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to access your personal data

  • Right to correct inaccurate information

  • Right to request deletion of your data

  • Right to opt out of marketing communications

  • Right to data portability

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. Children's Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Planetrees Estate Stanley, Victoria, Australia Email: planetrees@me.com

13. Complaint Procedure

If you believe we have mishandled your personal information or violated your privacy rights, you may lodge a complaint with us. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.